FAQ
How can I book your staff for my event?
In order to book staff for your event, simply call our booking line at 847-559-8200 or email us at info@thatspecialevent.com
How much in advance should I place my order?
While we are most always able to staff events on short notice, we encourage you to contact us at least 5 days in advance to ensure the availability of our staff.
How much staff should I hire?
Staffing greatly depends on the style of the event you are planning as well as the venue and menu. Feel free to consult with us at 847-559-8200 and one of our Event Specialist will help guide you.
How much time should I allow for set-up?
On average, our wait staff will need approximately 1-1.5 hours before your event starts to set up a cocktail reception and 2-3 hours for a plated meal, wedding, or large event. Please allow at least 1 hour following the event for break down.
What is your cancelation policy?
We have a 48 hour cancelation policy. Staff canceled within 48 hours will be billed a four-hour minimum.
How much training do your staff have?
We hire only passionate people. All our staff undergo an extensive training programs to ensure that our staff has a well-rounded and confident understanding of their job requirements.
Does your staff need our directions or can we just turn the party over to them?
Our staff is fully equipped with the skills necessary to run your event from set up – to service – to break down. On parties of five or more staff – we require a captain to ensure client satisfaction. Should your schedule be more complicated you can book our day of coordinators and they will take all and any actions off of your hands.
Should I tip the wait staff after the party?
Tipping is not expected, but it is always appreciated. If you feel like giving a tip to your staff, you can always do it directly or through the company to your greatest convenience.
What should I do if my event runs longer than was expected and I need wait staff for additional hours?
Our typical quote is based on a four-hour minimum reservation. However, our staff will stay as long as needed. After the four-hour minimum - standard rates per hour apply.
Is your company licenced and bonded?
Yes.